Invalid sim on signup

[mimmo]

Hi I am trying to sign up a friend and when i enter the simcard number (19 digits) it states invalid sim.

any thoughts?

thanks

[mimmo · Accepted solution]

figured out the problem and feel like an idiot.  

I took a closer look at the sim card and it turned out to be an old sim placed in the PM tripple punch card.  The sim actually  belonged to another provider.  I was coping the number off the card, not the sim, I just assumed it was the spair PM card i had ordered earlier to keep on hand in case i needed to refer a friend.

thanks for all the help.

[mimmo]

Yes checked it twice. I will private message marry. With the sim card number.

[nishufan]

    Make sure you put the SIM card number correctly first. If still not working, moderators can help you. @Mary_M 

[PhoneSeeker]

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@mimmo wrote:

Hi I am trying to sign up a friend and when i enter the simcard number (19 digits) it states invalid sim.

any thoughts?

thanks

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Perhaps you should ask a mod to see if they can send you a new SIM, or maybe this is something they can fix without a SIM swap.