Invalid Sim on activation

[Lucas678]

I started to activate the card but didn't complete the setup. Then I got it at that screen and later tried to go back into activate that card on a different email account now when I try to put in the SIM card number it comes up as invalid. Please help!

[Lucas678]

I used incognito mode and it worked. Thanks for the help guys

[esjliv]

Hi @Lucas678 , was it more than one hour in between attempts? Since the time you posted this, now try again. 

Have you been since successful? 

Do you have any services...texting, calling?

If you still get invalid SIM message (NOTE you will receive this message if you are timing out in the activation process) try logging into your SELF SERVCE account with the 1st email you tried.

If still having issues contact the Moderator_Team via private message using this link.

Welcome to PM!  🙂

[gblackma · Accepted solution]

@Lucas678  check to see if your credit card was charged.  If it was insert your SIM into your phone and try to log into your self service account. 

If it wasn't,  wait 50 minutes from last attempt,  clear your browser history,  go to private/ incognito mode and try again to activate your SIM card. 

Here's 3 articles on activation and porting and the Refer a friend reward  if you need them:

1.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
2.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
3. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

Welcome to PM. Stay safe.