Invalid Phone Number

[homelec2]

I got the error at Step 5 of 6: Setup Number. Invalid Phone Number Please help

[softech · Accepted solution]

@homelec2 

you can easily check if your Koodo account is Prepaid or Postpaid.  First, login Koodo Selfserve

If you have Koodo Prepaid, the top banner will show “Koodo Prepaid Self Serve”, or you if you see options like  Top-Up, Base Plan Renewal, Prepaid Add-ons, and there should NOT bill a Billing tab. 
Or check your plan description, it might said something like “Prepaid Base Plans”

On the other hand, if you have Koodo Postpaid, you should see Billing, Tab Balance, Change Plan, Add-ons, etc.  And the plan type will called “Monthly” or “Pick‑Your‑Perk” plans and you will see monthly bill.

Again, if you have a Koodo Prepaid service, you will have to activate with a new number first and request porting with help from PM support AFTER the activation is fully completed.

[slusagm]

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@homelec2 wrote:

yes, I am using Koodo.  I don't remember what type it is.  It took money from my card monthly. 

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for prepaid, you pay first and you use the service.  Service gets cut off immediately if you forgot to pay or autopay fails.  

For postpaid, you can miss the bill and still able to use the service, but it will charge you interest after

[homelec2]

yes, I am using Koodo.  I don't remember what type it is.  It took money from my card monthly. 

[softech]

@homelec2 

the error " Invaid Phone Number - Please enter a valid Canadian phone number"  is either because 

1.  you are trying to port in from Koodo prepaid
2. or  you have attempted activation once and saw some error and you decided to re-attempt to activate a second time.  But the early activation attempt was holding up the porting request

If you are porting in from Koodo prepaid, you have to activate with a new number first.  Once activation completed and you can make calls and recieve calls, then you will need to open ticket with PM support for a manual porting request.

if you are NOT porting in from Koodo prepaid but was re-attempting the activation a second time, you will have to open tickte with PM support and have them to clear up the earlier activation attempt.   Please open ticket using Public Mobile Expert Messaging , Select Start a Chat to begin (You will need to use your current Community account to login to submit the ticket):
          https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/sms alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre

[homelec2]

yes, account is active

[slusagm]

is the number with  your old provider still active? you can only port a number if the account with the number is still active