International calling addon not working?

[dhilscher]

I bought the 400mins international calling addon and tried to call philippines and got a error that I am not subscribed to that service?? Not sure whats wrong?

[Shazia_K]

Hello @dhilscher,

I'm sorry about this, 

As @Luddite mentioned Philippines are not a part of our long distance package. 

Can you please send me your PM phone number via private message, I will take a look into this.

Thanks,

Shazia

[Luddite]

@dhilscher Agree that is painful and should be clearer on the Add-ons page. Perhaps one of the moderators will be able to address this with you tomorrow: @Shazia_K or @Mary_M.

The CiCi mobile app & service may interest you: http://www.ciciphonecard.com/cicimobile I use it.

Good luck.

[dhilscher]

@Luddite ugh that sucks now I will have to find a way to get refund from PM I saw no mention of a restriction of only 18 countries on the addon page when I bought it. I basically only bought this addon for my gf to talk to her family it is essentially useless without that country

[Luddite · Accepted solution]

Bad news, it's not covered by PM countries included

[Luddite]

What is you base plan? If you have text only, or data only, plan long distance add-on will not work.

OR perhaps Philippines is not on PM's list?