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Incoming calls not ringing through

Nana_2011
Great Neighbour / Super Voisin

I transferred my number from Virgin to Public. I can call out, send and receive text messages; but my incoming calls aren't ringing through. I checked to make sure I didn't have call forwarding on or airplane mode. What else could it be?

3 REPLIES 3

Nana_2011
Great Neighbour / Super Voisin

I just got it fixed.  Turned out I just didn't give them long enough to complete the set up.  Thanks for you help, too!

Dunkman
Oracle
Oracle

@Nana_2011 

It might be a porting issue from Virgin.  Do you still have the Virgin SIM card?  Check if your virgin mobile service is still working.  If still working, that means that there was an issue with your port.

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