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[whyphy123]

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[will13am]

@whyphy123, here is the knowledge base article covering add-ons.  You can reach out to the moderator team to discuss what they can do for you.  I would suggest not taking the position of entitlement.  If you make a mistake, there are no provisions in the wireless code that provides for a remedy.  Admiting to an honest mistake would get you a lot more mileage although it is still YMMV.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Plans-amp-Add-Ons/ta-p/250167

[ShawnC13]

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@whyphy123 wrote:

Weird... I swear that wasn’t an option 3 days ago, they must’ve changed it since. I still need to talk to someone about a refund, this is not right, $15 is a lot of money for me. Why doesn’t this network have a phone line? So dumb, I messaged the moderators hours ago and they haven’t responded, I need the data for work tomorrow morning and shouldn’t have to go thru all this trouble for a simple thing...

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If you are asking this question you haven't researched public mobile. They are the phone company without a phone

[MacMe]

For data in Canada, you need to choose the first or second option (1GB or 200MB):

[ShawnC13]

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@whyphy123 wrote:

I’ve power cycled multiple times, data setting is on and I don’t know what I’m supposed to do with APN setting, anyone able to give me some guidance?

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Ok a couple of things here. There is no 500mb US soon and you keep asking for a$15 refund, the 15 US add-on is talk and text only NO DATA

[ShawnC13]

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@srlawren wrote:

@whyphy123 okay this makes no sense.  Exactly which add-on(s) did you purchase?  You keep saying "500 mb data add on + US roaming" but there is no such thing.

if you're not travelling to the USA, you should not be purchasing any US Roaming add-ons of any kind.  Period.  I'm actually floored the texting add-on worked in Canada--it should not.  What is your base plan?

To get data for us in Canada, you need to purhcase either the 200MB Data add-on or the 1GB data add-on, but NOT the ones with US Roaming in the name.  I think this is the issue.

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He says he has a talk and text plan so that is why his texting is working.  I don't think the data will work here.

[rahmedkanak]

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@whyphy123 wrote:

I purchased the 500mb data + US roaming add on 3 days ago but the data still doesn’t work. The add on shows up on my account but when I try to browse the web it doesn't work. I purchased the unlimited text + US roaming add on last week and it worked right away so I don’t understand why the data add on should be any different. It's essential that I have data when I return to work tomorrow so if it doesn’t work by tomorrow, how can I get my $15 refund?

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Could you please check your APN settings again to make sure everything is correct. And please also make sure data is enabled.

If everything fails please do a power cycle of your phone and let us know your result.

[rahmedkanak]

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@whyphy123 wrote:

I've been in Canada the whole time but that shouldn't matter. The data + US roaming add on was the only one available on my account. I bought US roaming for unlimited text and it works in Canada so I don't see why this should be any different.

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Hi everyone, I think he is saying that he bought 500 mb data (us roaming add on) for 15$ which should work in Canada. Because he already bought the 8$ us text add on which is working here in Canada without any problem. Someone in redflagdeals reported that us roaming text add on is working on 10$ talk text plan in Canada.

[srlawren]

@whyphy123 okay this makes no sense.  Exactly which add-on(s) did you purchase?  You keep saying "500 mb data add on + US roaming" but there is no such thing.

if you're not travelling to the USA, you should not be purchasing any US Roaming add-ons of any kind.  Period.  I'm actually floored the texting add-on worked in Canada--it should not.  What is your base plan?

To get data for us in Canada, you need to purhcase either the 200MB Data add-on or the 1GB data add-on, but NOT the ones with US Roaming in the name.  I think this is the issue.

[will13am]

This is the first time I heard of using data from the US add-on in Canada.  I will be there first to admit, I have no clue if it works here or not.

[ShawnC13]

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@whyphy123 wrote:

I've been in Canada the whole time but that shouldn't matter. The data + US roaming add on was the only one available on my account. I bought US roaming for unlimited text and it works in Canada so I don't see why this should be any different.

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Have you had data before?  If not you may need to verify that your APN settings are correct.  What type of phone are you using?

[ShawnC13]

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@whyphy123 wrote:

Yes, data roaming is on, top left corner of my iphone reads "Public Mobile LTE". Every time I try to browse the web, it takes me to the public mobile page that says "You are unable to access the Web"

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If you are in the US you should be AT&T or T~Mobile.  Can you go in and manually select a network?

[ShawnC13]

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@whyphy123 wrote:

I purchased the 500mb data + US roaming add on 3 days ago but the data still doesn’t work. The add on shows up on my account but when I try to browse the web it doesn't work. I purchased the unlimited text + US roaming add on last week and it worked right away so I don’t understand why the data add on should be any different. It's essential that I have data when I return to work tomorrow so if it doesn’t work by tomorrow, how can I get my $15 refund?

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Silly question do you have data roaming turned on?  What network is showing on your phone?