wrote:
You should be able to change your plan up via logging into my account online on a computer...are you saving the changes after you edit your plan? It can be a little laggy when removing/adding features so give it another go and I believe it should prompt you for your plan changes to take place immediately or on your next monthly renewal date.
@mabmarkus FYI, anyone on a plan from prior to Feb 2015 cannot change the plan themselves via self-serve. They need to call in for help, to have someone explain that chaning plans will cause them to lose access to calling in for help. However, I did confirm with the moderator team today that they can help as well, so to @viper011 I'd stronly suggest following @benj's link to private message the mods ASAP, if you haven't already.
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