I need help from a CS_agent

[Dean9]

I am trying to

port out my public mobile to freedom mobile. However there was an error. How do I get public mobile to manually port out my number 

[BKNS27]

@Dean9 

If you are porting out to another carrier like Freedom. They are to start the porting process on their end.
Your account with PM must be active and your monthly payment is up to date. If not, you need to make a payment for another month so that you can receive the porting confirmation text.

[fixin1]

@Dean9 - See if freedom can re-initiate the port in. Call their customer service line and try to keep the Public Mobile SIM card inserted till you lose service (which completes porting better sometimes when you reply to the Public Mobile port text.

If you need to contact a Public Mobile Agent, you can contact an agent here:

⬇️  Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Please monitor an agent to respond back to you. They may notify you asking for some information through Private Message, in your community mailbox by clicking here: Mailbox