How do I access my tickets?

[ShawnKent1]

I submitted a ticket a couple days ago and I never received an email or other notification regarding it. It is time sensitive and would like to check on the status of it. I am unable to locate any record of it on my account page or in this community. The chatbot is of no help whatsoever. Help!

[BKNS27]

@ShawnKent1 

I would suggest you contact a CS_Agent if the purchase of eSIM is not shown on the PM app in your account if you still want an eSIM.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[ShawnKent1]

Sadly, I cannot get past the activation step to get to the screen you show. I have to presumably link my SIM card first to the account and then fix it. So, presumably there is nothing that can be done. Thank you at any rate for replying. 

[BKNS27]

@ShawnKent1 

The reply from a CS_Agent will be a private message in your account so click on your avatar top right and it will be in Messages.

[BKNS27]

@ShawnKent1 

You can purchase a new eSIM by login to your account on the PM app then to Account tab then Purchase SIM Card and you have the option for eSIM.

 

[ShawnKent1]

I’m a brand‑new customer, and I’m running into an unexpected activation issue. I have a new iPhone 17, and during the signup/activation process I somehow ended up triggering the shipment of a physical SIM card — which I also (regrettably!) paid for.

I’m totally fine taking the loss if I missed something in the process, but what I’m really trying to figure out is:

How can I switch my line to an eSIM and get activated right away?

Do I actually have to wait for the physical SIM to arrive before doing anything?

I submitted a support ticket, got a ticket number, and then… it seems to have vanished (I posted another thread about that as well). So I’m hoping someone here can point me in the right direction.

Any help would be greatly appreciated!

Shawn