I lost my service before I received the activation code

[luuuuuu]

I was trying to transfer my phone number from Koodo to Public Mobile, but when I replied YES when Koodo asked me if I sent a request for transfer, I lost my service immediately, I can’t receive any code from Public Mobile and receive any call from the ticket I have submitted, I don’t know how the fk finish this process but I haven’t had service for 6 hours and I don’t know what to do! Someone please help! 

[luuuuuu]

Okay found it and I replied to you there, please answer me! 

[Sansan]

If you are using a phone click on the 🔔 upper right corner of the screen.

On a computer, click on your purple avatar picture or envelope upper-right corner of your screen 

[luuuuuu]

What message are you talking about? I only received the message you replied to me here

[Sansan]

Ok great. I'm just another customer trying to offer you assistance. Please check my other message 

[luuuuuu]

I have wifi right now, please check for me to solve this problem!

[Sansan]

@luuuuuu  if you have access to wifi, use the link to send a message to PM to help you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437.

When you send the message, you check for their reply at the bottom link.

If you have access to a phone, friend or family,  I will send you another message to call for them to check it for you.

Check your inbox now.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

You have access to wifi? If not at home then McDonald's,  Tim Horton's,  Walmart, your workplace?

[luuuuuu]

I can’t receive anything don’t you understand? I submitted the ticket a long time before but there is no way they can reach me! I lost the service, no call, no text, no internet! And I can’t contact them either! It is a really crap service! 

[Sansan]

@luuuuuu  use the link below to open a ticket with public mobile. 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you encounter difficulties with it, use the next link below to send a direct message. 

They will reply in kind probably early tomorrow based on how many requests are in queue.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437