I got E-sim issue

[Mjs0329]

hello, I tried to activate my number with PM yesterday, but It's still not working. So I deleted my e-sim for installing again. But It dosen't install now. As a result, I can't use data and there is no service on my phone. So I would like to reslove this problem right away. Could you resolve this issue please?

[hTideGnow]

hi @Mjs0329 

yes, you shouldn't delete the eSIM.  Once deleted, you need a new one 

Now, you need to ask PM agent to help.   You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage