I don't receive certain calls, just voicemails and texts

[DGr]

It has been quite a while now that I don't receive certain calls. I get voicemails, but the call would not show up among my missed calls. I can also get texts. I thought it was my phone, so I switched to another provider while I was on vacation, and had no issues at all. What is going on and how to fix this?

[slusagm · Accepted solution]

@DGr 

This was the original list.  Any phone older than that won't have VoLTE with PM.  Phones on this list or the newer generation of the same line will work

Apple iPhone 8 & above (iOS 16 & above)

Google Pixel 4/4XL/4a/4a 5G (TP1A.220624.014 & above)

Google Pixel 5 (TP1A.220624.014 & above)

Google Pixel 6a (TP1A.220624.021.A1 & above)

Google Pixel 6/6 Pro (TP1A.220624.021 & above)

Google Pixel 7/7 Pro (TD1A.220804.009.A2 & above)

Samsung S23 (AVK2 & above)

Samsung S22/S22+/S22 Ultra (CWAI & above)

Samsung Galaxy Z Flip4 & Fold4 (CWAC & above)

Samsung Galaxy Z Flip3 5G & Fold3 5G (FWB1 & above)

Samsung Galaxy Z Flip 5G (HWB1 & above)

Samsung Galaxy Z Fold2 5G (JWB5 & above)

Samsung Note20 5G/Ultra 5G (HWB3& above)

Samsung A53 5G (CWB4 & above)

Samsung S21 FE 5G (EWB3 & above)

Motorola edge 2022 (S2ST32.71-71 & above)

Motorola Moto g 5G (S2SA32.1-54 & above)

Motorola Moto g power (2022) (S3RQ32.20-42-10 & above)

Motorola Moto g pure (S3RH32.20-42-10 & above)

Motorola Moto g stylus 5G (2022) (S2SD32.21-85-3 & above)

TCL 303 (V9Q1K & above)

TCL 30 XE 5G (DM9M & above)

TCL 20s (9DI0 & above)

TCL 30 5G (7FCU & above)

Sonim XP10 Rugged Phone (10.0.0-01-12.0.0-12.25.10 & above)

ZTA Blade A7P (Z6252CAV1.0.0B15 & above)

[Sansan]

You can only check your iemi

https://www.publicmobile.ca/en/get-help/articles/volte

[DGr]

I can't seem to find that list to check.

[DGr]

Thank you I will try 3G. 

[Chalupa_Batman]

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@DGr wrote:

It has been quite a while now that I don't receive certain calls. I get voicemails, but the call would not show up among my missed calls. I can also get texts. I thought it was my phone, so I switched to another provider while I was on vacation, and had no issues at all. What is going on and how to fix this?

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Hello @DGr 

Sometimes when you switch to a different provider while you're out of the calling area of Public Mobile, it can change the network settings on your phone. Simple fix. Go into your settings, reset Network Settings and turn off your phone for a minute and then boot it back up. This will force your phone to reconnect to the Public Mobile network. Give that a try. 

In case that doesn't work, sometimes software updates can change certain settings by itself. Check to see if you have "block unknown numbers" checked off in your settings. This can cause blocked numbers to go straight to voicemail and also, unknown numbers calling you not on your contact list can go straight to voicemail.

[slusagm]

What phone do you have? Try changing the network mode to 3G and see if voice calls are more stable or worse.  It could be an 3Gbor lack of VoLTE issue 

And try your sim on another phone 

[Sansan]

It could be your phone. What type of phone do you have?

Public Mobile requires that your phone be on their list of approved list. If its not, you will experience  drop calls, bad reception and no calls. 

They are making changes to the 3G system so you need a phone that is VoLTE approved and on their list. It might work at another provider for now, but when they completely do away with 3G in the future it won't work.

Read more below. You should've received emails and messages already if this is indeed the issue.

https://www.publicmobile.ca/en/get-help/articles/850-turndown