I cannot text you

[Jencho]

Dec 6, 2017

I have activated the sim card

I tried to change my temporary number to my number from other provider but

when I log in this was the comment

Sorry, your login attempt failed. Please try again.

How do I fix it?

[Jencho]

Thanks for the help

[Mary_M]

Hey @Jencho,

I'll be send you a message shortly! Rest assured that we'll get this fixed for you!

Mary

[Jencho]

Waste of my money it's about 8 days my son cannot get into public mobile with his email.

waste of time and money

have to get legal advice to get money back and will contact CRTC.

[Jencho]

I contacted the Moderator, the moderator very professional and they are still working on it.

Thanks for suggestion

[Jencho]

I tried incognito I still cannot login into public mobile 

[mimmo]

If that does not work message the mods and they will look into it.

Contact the Moderator_Team by clicking here.

In your message include:
- account email address , pin number if possible
- PM phone number
- explanation of what is happening or a link to this thread
- if its a porting issue include your sim number, old account name and account number

[will13am]

@Jencho, some customers have experienced issues with getting into the self serve portal.  Based on user experience, this problem is often solvable using a different browser.  Try chrome with incognito mode, this has a high success rate.