I can’t transfer my number

[GillGillGill]

I can’t transfer my number to activate my eSIM and the chatbot has me going in circles.

[GillGillGill]

Nope, nothing there, thank you.

I reached out to cs_agent a few hours ago and am hoping for a response.

[BKNS27]

@GillGillGill 

Check the Spam folder.

If there isn’t in the folder. Contact a CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[GillGillGill]

I never received one from PM.

[BKNS27]

@GillGillGill 

You can use the QR code and scan it on you phone.

[GillGillGill]

Thank you, when I do that it asks for a QR code. I have an iPhone 14

 

[BKNS27]

@GillGillGill 

Go to Setting then to Cellular or Connection. There should be Add eSIM settings on your phone. If there are no Add eSIM then your phone is not eSIM compatible. You will need to purchase a SIM if this is the case.

What is the make and model of your phone?

[GillGillGill]

I wanted to do the eSIM. There is no eSIM listed in my settings. 

[hTideGnow]

hi @GillGillGill 

good, you are done activation.

if you are activating physical sim, put the sim into the phone and test it

if you are activating esim, check the settings-> Cellular screen and see if PM esim is there and if it is active

last, ask PM support agent to help.  

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[GillGillGill]

I can’t get through the subscription activation even though I’ve already paid the first month 

[hTideGnow]

hi @GillGillGill 

are you trying to port from Koodo Prepaid?

can you post a screenshot of the error screen?

[GillGillGill]

Stuck in the activation phase

[hTideGnow]

hi @GillGillGill 

can you explain more?

did you already activated and request porting ?

or you got stuck at the porting number step in the Subscription process?