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08-26-2019 01:24 AM - edited 01-05-2022 06:39 AM
Hi,
I've seen this question posted on the boards, but can't find a solution. I'm new to Public and this is only my first month, so if anyone could please provide me with a solution to this, I'd appreciate it.
Problem is: I can't make any phone calls. It just hangs up without going through. Also, keep getting a "new voicemail" notification but when I dial it hangs up.
I've tried: Power cycling, removing the sim and restarting. Nothing's working
I did transfer my number from my other carrier, but that was a month ago, so don't think that's an issue. What's the problem, and how do I fix this asap?
Thanks
Solved! Go to Solution.
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08-26-2019 09:39 AM
For anyone else having this issue after 4-6hrs of requesting the port, I had to
a) power off my phone
b) remove the sim card
c) turn on the phone without the sim card
d) turn the phone back off
e) put the sim card back in the phone
f) turn the phone on
not sure how that fixed it, but i've heard of others on Android 8.x have to do similar things.
@aurevoirblue wrote:Hi,
I've seen this question posted on the boards, but can't find a solution. I'm new to Public and this is only my first month, so if anyone could please provide me with a solution to this, I'd appreciate it.
Problem is: I can't make any phone calls. It just hangs up without going through. Also, keep getting a "new voicemail" notification but when I dial it hangs up.
I've tried: Power cycling, removing the sim and restarting. Nothing's working
I did transfer my number from my other carrier, but that was a month ago, so don't think that's an issue. What's the problem, and how do I fix this asap?
Thanks
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08-26-2019 01:42 AM
@aurevoirblue wrote:Thanks for the reply @geopublic
I do see that it's set to LTE - how do I set this to 3G?
- From a Home screen, swipe up to access all apps.
- Navigate: Settings > More.
- Tap Cellular networks.
- Tap Preferred network type.
- Tap the appropriate setting: LTE/CDMA. This is the default setting for this device. LTE/GSM/UMTS.
The setting should be LTE/GSM/UMTS
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08-26-2019 01:42 AM
Nevermind, just figured it out. Tried it out and it works!
Thanks so much for the prompt replies and help @Anonymous and @geopublic !
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08-26-2019 01:38 AM
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08-26-2019 01:36 AM
Phone make/model: Moto E4/ xT1767 (if that helps)
Data works fine, and text in/out works too
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08-26-2019 01:36 AM
@aurevoirblue wrote:Hi,
I've seen this question posted on the boards, but can't find a solution. I'm new to Public and this is only my first month, so if anyone could please provide me with a solution to this, I'd appreciate it.
Problem is: I can't make any phone calls. It just hangs up without going through. Also, keep getting a "new voicemail" notification but when I dial it hangs up.
I've tried: Power cycling, removing the sim and restarting. Nothing's working
I did transfer my number from my other carrier, but that was a month ago, so don't think that's an issue. What's the problem, and how do I fix this asap?
Thanks
@aurevoirblue For calling Public uses 3G so make sure you don't have your phone set to connect using LTE only. That would explain why data and texts are working but not talk.
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08-26-2019 01:34 AM
@aurevoirblue wrote:Moto E4
What about calls in/out, texts in/out, internet browsing/MMS?
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08-26-2019 01:34 AM
Moto E4
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08-26-2019 01:32 AM - edited 08-26-2019 01:35 AM
@aurevoirblue wrote:Thanks for the reply @Anonymous My plan is:
- 500MB + 500MB at 3G Speed
- Unlimited Canada-wide Talk
- Unlimited International Text
I didn't try until just now, so I'm assuming it's always been. I've been receiving texts from Public just fine, so I think TM's work
What exact make/model/submodel is the phone?
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08-26-2019 01:31 AM
Thanks for the reply @Anonymous My plan is:
- 500MB + 500MB at 3G Speed
- Unlimited Canada-wide Talk
- Unlimited International Text
I didn't try until just now, so I'm assuming it's always been. I've been receiving texts from Public just fine, so I think TM's work
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08-26-2019 01:26 AM
@aurevoirblue wrote:Hi,
I've seen this question posted on the boards, but can't find a solution. I'm new to Public and this is only my first month, so if anyone could please provide me with a solution to this, I'd appreciate it.
Problem is: I can't make any phone calls. It just hangs up without going through. Also, keep getting a "new voicemail" notification but when I dial it hangs up.
I've tried: Power cycling, removing the sim and restarting. Nothing's working
I did transfer my number from my other carrier, but that was a month ago, so don't think that's an issue. What's the problem, and how do I fix this asap?
Thanks
What plan are you on?
Did this just happen or has it never worked here?