I can send call but I can't receiving any text or call

[ggbelanger]

I use a different account to send this message because I can't log in

When I try to log in I get a this message (We've noticed you have an active Public Mobile service and would like to confirm your full access)

I don't get the code because I can not receive any text or call

When my phone number tranfer was done I use a eSIMM but they was a old public mobile SIMM cart in the phone can this be the raison I have this problem. How can I fix it ?

Can I get a new QR code to reinstall the eSIMM?

Thank you 

xxxxxxxxxxxxxx@xxxxxxxxxxxxx

[Sansan]

@ggbelanger  you need to contact agents directly for help.

The link is below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[ggbelanger]

The SIMM cart is not mine. I remove it, restart the phone same problem, I can call but not receiving any text or call, so I factory reset the phone keeping the eSIMM. Now I can not text call or receive any think.

[Sansan]

So it's your sim? Not yours? Remove it and restart the phone with the eSIM. 

What happens then?

[ggbelanger]

this SIMM card was left in the phone I bought.

[Sansan]

You can try that. I don't know if that will fix the issue since you said you cannot sign in. 

But since you cannot sign in, you  can try that and if it doesnt work still then send the message.

But you said that you had a physical SIM.  What happened to that card?

[ggbelanger]

Is it possible to delete my eSIMM and reinstall a new eSIMM 

[ggbelanger]

I don't the option send to email.

I just have the option send a new code

[Sansan]

So you have a Public Mobile account, but it looks like it's not attached to an Eversafe ID. So, in order to do that you need to message Public Mobile's directly at the email below and ask them to attach it for you. Then you can proceed with what you'd like to do.

But if you have a previous SIM card in your phone you need to remove it and only use the current one.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[ORNGNBLK]

@ggbelanger  you can remove old PM sim. And when sending the 2Factor code, choose "send to email". This should allow you to login. If you have to buy a new e-sim, PM will credit the amount back to you once they recognize you as an existing subscriber. Hope this helps