cancel
Showing results for 
Search instead for 
Did you mean: 

How to get a refund for eSIM transfer?

bl_lin
Great Neighbour / Super Voisin

How do I get a reimbursement for eSIM transfer? 

1 REPLY 1

hairbag1
Mayor / Maire

@bl_lin 

esim transfer to new cell shoulda been a free replacement ...as long as your last esim was at least 15 days ago. You'll need to get Customer Support for a refund if you paid for a replacement esim...by the way request credit to your account rather than refund.

https://expert-messaging.publicmobile.ca/guest/chat

*You'll get email/SMS alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre

** If you cannot receive 2FA code via SMS and unable to open ticket, please setup a new Community account using another email and DO NOT link a phone number to it.  You can then create an Expert Messaging ticket with this new account.