-How to find CS_Agent

[yukinamis]

I need to find CS_Agent, who has been serving this account. Anyone know where CS_Agent went? 

[softech]

@yukinamis 

it shouldn't be refreshing, it is local browser issue.  Please try again using browser with Incognito mode.  And disable VPN if you have one

  If still unable to get the 2FA code,  please setup a new Community account using another email and DO NOT link a phone number to it.  You can then use this new account to create an Expert Messaging ticket here:
          https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/SMS alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre

If issues persists, better try using a laptop and try using different browsers

[yukinamis]

pre-chats are not consistent and it kept on refreshing. I couldn't get through properly. My account has not been proper

[softech]

@yukinamis it is the "same"  CS_agent, you just need to use the new way to engage them. 

Please submit a ticket first and I can help to escalate after

open ticket using Public Mobile Expert Messaging using your Community/EverSafe account.  Select Start a Chat to begin:
          https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/SMS alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre

[yukinamis]

If CS_agent is gone, then it is possible that some did so to withhold important information. 

[softech]

@yukinamis the old CS_agent account is no longer in service.  PM has introduced the new improved Customer Support Process Expert Messaging:

https://productioncommunity.publicmobile.ca/t5/Announcements/Introducing-our-new-and-improved-Custom... 

You can open ticket using Public Mobile Expert Messaging using your Community/EverSafe account.  Select Start a Chat to begin:
          https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/SMS alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre

But of course, you can still share your questions here at the Community and members will try to help