hi @ishu1
you need to disable Autopay
Login My Account, go to Payment page, then click Manage Subscription and disable "Subscribed" there
or if using the PM app, go Subscription page (should be the default page when you login), then click Manage Subscription, and click "Subscription Renewal (Active) ", and then click "Unsubscribe"
But in case you cannot login at all, you will need to as PM support agent to help. Please submit a ticket here using the same Community login credentials you are using now: https://expert-messaging.publicmobile.ca/guest/chat/
Once you started the Chat, type "Submit Ticket", then "Connect Agent", and it will ask you to login to open ticket
(If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email" or "Send Voice Message")
Remember CS_agent will reply within 2 to 4 hours. You will be notified via SMS/email or monitor here:
https://expert-messaging.publicmobile.ca
