How to cancel from my prepaid

[Hilda_55]

Good Afternoon, 

I've been a PM customer for the past 3+ years, I had a samsung I think it was the S2 and recently I had a lot of issues with it. It wasn't turning on, I would charge my phone all day, and I would turn it off not to waste battery life and would only use it for dire situations, the phone battery would reduce from 100% to 5% within 5 minutes having it turned on. Also, while I was on the phone with somebody the line would cut, not due to network, would shut down and then restart.   Since it's my only mean of communication ( no home phone) and I am not very tech savy.. I had to get a new phone fast. I have been a prepaid customer for many years, as mentioned above, I switched to another phone provider, as there aren't any longer any branches, and trying to find a telephone number on your website is very hard, the link "contact us" does not even work when you click on it. Thus, I want to know how you can stop charging me approx. 33$ on my credit card for a service I didn't have for over 1 month. IThe other phone provider 'ported'  my telephone number, and I want to know if I will still be charged for the month of October and what will happen for the time I didn't you use your service in september, II think a prorated amount should be refunded to me. 

Please contact me as soon as possible by email. 

Thank you 

[niazard]

Thank you so much @ShawnC13. Your replies are amazing and informative. Best of the best. 

[ShawnC13]

@Hilda_55, sorry to hear about your phone dieing.  If your number has been ported out your account should already be cancelled and no further payments to PM are necessary.  If you want to double check, login to the self serve and if you have autopay set up remove your credit card from the autiopay section and then there is no way you can be charged.

[closng · Accepted solution]

Hi,

Sorry to hear about your issues with your old phone. Unfortunately, because of the nature of the service being prepaid, once the funds have been paid and charged by Public Mobile, there are no refunds or pro-rated charges.

As far as cancellation of the account, as soon as your Public Mobile number was ported out to your new provider, it would have automatically cancelled your Public Mobile account and there should not be any further charges going forward. 

If there are further charges, please send a private message to the Moderators and they will help you sort it all out.