The application of Rewards to your account is tied to your payment due date. Based on the Rewards you have earned in your previous plan cycle, up to four separate credits (one credit/Reward type) will be applied to your account several hours before your payment due date. These credits can be applied to reduce your plan cost.
The value of each Reward is applied to your account on your payment due date and not before.
In the event of a plan change, you will receive your Rewards right after the plan is changed and you have successfully made a payment for the plan change. These credits can be applied to reduce the cost of your plan.
If your account is deactivated and you have any outstanding unused Rewards remaining on your account, you will lose those unused Rewards.
How do I know when Rewards are earned?
A single text message will be sent out to customers who have earned at least one (1) Reward.
The Payment History tab in your Self Serve account will show the credits applied to your account.
When are Rewards applied?
All earned Rewards are applied to your account on your plan renewal date or when you make a plan change.
