Help

[Shelldog]

Hey.. my friend switched over to public..  she can make calls but not receive calls? Please help 

[BKNS27]

@Shelldog 

What is the make and model of your friend’s phone?

You now required to have VoLTE compatible devices on PM network due to the 3G shutdown.

Here is more information on VoLTE and enter the IMEI of the device to see if it is compatible:

https://www.publicmobile.ca/en/get-help/articles/volte 

[softech]

@Shelldog 

did she just join PM and requested porting her number into PM ? 

If she was porting the number, did she reply a text to her old provider and reply YES within 90 mins?  If she missed that, the porting was not completed and hence she not receiving incoming calls.  There is a number she can call to talk to live support and re-trigger the process.  I will message you the number, please check your Community inbox, envelope icon on top right and pass the number to her