Help

[Alkwest1]

I am in Maui and paid for USA talk and data but it’s not working. My account shows that it is active. Very frustrating. St one point I tried to reorder and tried to add money to my account I was asked for a postal code ant the reply was that it’s invalid. Seems there’s no one to talk to. 

[hairbag1]

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@Alkwest1 wrote:

My solution was to switch Cellular settings to LTE from 3G. Thanks for your ideas

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The 3G networks have been retired in USA so your  VoLTE certified cellphone is required in order to talk while in USA.

[Alkwest1]

My solution was to switch Cellular settings to LTE from 3G. Thanks for your ideas

[Sansan]

@Alkwest1  were you able to connect at all? No data or talk?

Make sure you turn roaming on.  Turn off automatic and connect manually to T-Mobile or Verizon.

Try a restart of your phone. 

If you already paid for it then there would be no need to purchase again. However,  your postal code would need to match the one you previously gave.

[hairbag1]

@Alkwest1 

enable Roaming in cellphone setting to be able to use data. For talk...here's some reading that might explain why it doesn't work. You need a VoLTE supported cellphone..

https://www.publicmobile.ca/en/get-help/articles/volte

editted...there's a devise checker at the bottom of the page to see if yours is gonna work in USA.

Your best choice for network is better of AT&T, T-Mobile or Verizon. ...whichever works best for you.