@FROSTYBIKER with new sim card, you need to use the PM app or My Account to update the account with the new sim card number.
Login PM app and go to Account > Change your sim card or Login My Account and go to Profile to update the sim card number. After the new sim card number is entered, reboot phone
If issue persists, please reach out PM CS agent for further assistance. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there
