Help.@mod

[Tina111]

I paid today wanted to change my plan and now i hv no service

[srlawren]

@Tina111 I'm hoping this resolved itself yesterday like it did for many of us, but if not, please use this link to send the moderators a private message.  Include your phone number and a description of the issue.

[Tina111]

Why is my phone not working .it says no service

[MoreYummy]

@Tina111  So it suddenly stop working at might night?  

Are you able to log into the self serve portal at all?

[srlawren]

@Tina111 unfortunately it's now outside of moderator coverage hours, but they are back in starting at 9AM eastern time tomorrow morning.  If you haven't already, please send them a private message using this link, explaining the situation. 

[Samianauman]

Only mod members have access to your account send a quick msg to them they will look after you.

[Tina111]

Ok i have sufficient funds for the 47 $plan but it says it will be renewed on august 31. And my service 8s not working now please help!!!!

[Mana]

Hi @Tina111, what does it say when you log into your account?

[ShawnC13]

@Tina111, sorry to hear about your issues.

You will need to message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

* PM account email address

* SIM card number(if available)

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...