Help me

[Jeffery204]

I have three daughters with public mobile.  Three months ago one ported her number away and got a new provider.  My credit card is still being charged. 

[softech · Accepted solution]

@Jeffery204 So, you have ported all three accounts away and not just one?  just wondering if the charge is for those who hasn't ported away

Did you also try to login to My account for the one that is supposed to ported away?  you should not be able to login any more but try to confirm

If you cannot login, then it is good, the account is closed.  Just message PM support directly (you cannot use chatbot to open ticket anymore as your my Account is now closed)

Send a private message to the CS Agent here:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there

[BKNS27]

@Jeffery204 

Please contact a PM CS_Agent to look into it for you by clicking on the SIMon chat button and type in Create a Ticket then follow the prompts.

[Anonymous]

@Jeffery204 

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent, Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by Click Here link,

• please include in your message,
  
• phone number,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...