Help from an agent, which option is faster?

[JoyLuck]

Hello everyone. If need assistance from a PM representative, is it faster to go through the chatbot or to private message. It has been a while since I visited here so not sure what is now the preferred procedure. 

[softech · Accepted solution]

@JoyLuck 

it is faster to go with chatbot as you will be asked about the type of ticket and they will route it the the team accordingly