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Help accessing my account

Melly1988
Good Citizen / Bon Citoyen

Could a moderator please message me in regard to getting into my self serve account? 

8 REPLIES 8

mimmo
Retired Oracle / Oracle Retraité

Wow that lasted long. Maybe too many people testing it.

 


@NDesai wrote:

@mimmo wrote:

What is your issue? The password reset feature now works .if it's not a password issue contact the mods they will not contact you.

 


Apparently, it does not work as of last night 😞


 


@mimmo wrote:

What is your issue? The password reset feature now works .if it's not a password issue contact the mods they will not contact you.

 


Apparently, it does not work as of last night 😞

______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.


@Melly1988 wrote:

I cannot use the password reset feature as the email it is linked to is no longer active. Is there another way to reset it and update my email? 


When is the last time you had the account active?

______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.

Anonymous
Not applicable

@Melly1988, You will need to contact a moderator - as mentioned by @popping.  There is a link in his reply.

Melly1988
Good Citizen / Bon Citoyen

I cannot use the password reset feature as the email it is linked to is no longer active. Is there another way to reset it and update my email? 

popping
Retired Oracle / Oracle Retraité

@Melly1988

You need to send a private message to moderator to get help.

What do you need help on?  Let me know if I can help.

The password reset function is working now.

==================================

Click the following link to send a private message to Community Moderators to ask for help.
Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

Community Moderators are available from:
Monday to Friday from 9am (EDT) to 9pm (EDT)
Saturday and Sunday from 9am (EDT) to 7:30pm (EDT)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

 

mimmo
Retired Oracle / Oracle Retraité

What is your issue? The password reset feature now works .if it's not a password issue contact the mods they will not contact you.

 

Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

NDesai
Oracle
Oracle

@Melly1988 Can you not sign in here: https://selfserve.publicmobile.ca/

Use your email and password you entered during activation. If you activated at one of the retail store, you need to create an account here: https://selfserve.publicmobile.ca/self-registration/

______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.

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