@Eagle_eye wrote:
- Just had my battery changed in the phone I promise connected to the network or any network how to get on Wi-Fi it seems to be working at the moment but it was spotty in and out in and out as public mobile doing any upgrades or servicing on a network
Hello @Eagle_eye
It depends on your phone. Public Mobile/Telus are slowly phasing out 3G in Canada. Once again, depending on the phone you're using, you may wish to confirm it works with the Public Mobile network. Enter the IMEI number at the bottom of the page.
https://www.publicmobile.ca/en/get-help/articles/volte
If you have your Public Mobile SIM card in the phone, you can try going into settings and reset your Network Settings and then reboot.
You should also confirm your account is paid up by logging into your account.
If you still need help, create a ticket with a CS Agent to assist you.
If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en
If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
