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[Jess18]

My plan expired and I didn’t have the funds for my automatic payment to come out so my plan got suspended. I logged in and paid my bill and the funds come out of my account. I turned my phone off for a couple minutes and turned it back on, it’s still saying I’m suspended. I don’t know what to do

[esjliv]

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@Jess18 wrote:

They are not working. That’s why I’m trying to get help

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OK, then that is an issue @Jess18 . Was your renewal today? The system may be finicky if you tried to pay on your renewal date.

Does the account say 'On Hold' or Suspended? If you call 611, are any extra funds owing? And if so, can you make a payment to include these funds?

Edit to add, if you made a payment with any rewards deducted then this may be an issue. If any account goes into suspended / nonpay status, I believe you have to pay the full cost of the plan to get the account active again.

[Jess18]

They are not working. That’s why I’m trying to get help

[esjliv]

Ya, but are your service working @Jess18 . That is the main question.

[Jess18]

It’s been over a hour now

[dust2dust]

If your services are working now then disregard it, it will come around.

[computergeek541]

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@Jess18 wrote:

My plan expired and I didn’t have the funds for my automatic payment to come out so my plan got suspended. I logged in and paid my bill and the funds come out of my account. I turned my phone off for a couple minutes and turned it back on, it’s still saying I’m suspended. I don’t know what to do

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I suspect that there is a delay in the system to re-activate the plan and that your service will work again shortly.