05-02-2015 11:55 PM - edited 01-04-2022 12:38 PM
To PM Team Members:
My next plan payment date is May 3; however, the service status in my online account says expired. Though it says expired, I am able to use my phone to call *611 and a long-distance number. *611 does not state that my service has expired, been suspended, etc.
I have $60 in my account; yet it is untouched.
Last month, I also had $60, but my service was expired at 12:42 am when I posted.
In this case, I will post about 12:15 am regarding the status of my account.
It is now about 12:15 am. According to *611, my service has been temporarily suspended. After hearing that announcement, I made 2 error-free long-distance calls to the USA.
05-04-2015 10:56 AM
Hi @Martin - Thanks for providing the details of the issue. It has been escalated and currently under investigation. From what I identified, there should be no impact to incoming and outgoing calls due to this.
05-03-2015 07:50 PM - edited 05-03-2015 08:30 PM
At 1:13 pm today, May 3, I received an SMS, thanking me for making payment. According to message details, it was sent at 12:03 pm.
As noted above, at about 1:15 pm, I called *611 and was informed of my new payment date. At the time of the call, I was unaware of the SMS.
Does that mean that, for close to 12 hours, my account was in suspended status? If so, what message did my callers receive?
05-03-2015 02:56 PM
Oh? OK that's understandable. I haven't had that issue, so far, and I also have a Huge Surplus Credit Bal, Not owing, But Credit when I did the Transition from May 9 2014 one year ago. Plenty of $$$ In the system. Haven't used it, using Auto-pay, because, If PM were, per say, to bring back the Best stuff, with a Wallet to Boot, I have $$$ that's sitting there for that and I would NOT have to use additional $$$ from my CC to pay additional. I have a couple Hundred $$$ in the system. I feel so Gleeful
05-03-2015 01:55 PM
05-03-2015 01:44 PM
@Martin, You use vouch, or Card-Based Auto-pay method? If Card-based, hard to determine, since unlike Debit, charges do not appear instantaneous on CC online, But Should show on PM's system, guessing between midnight and 12:10am, since if there is insufficient funds, all use of services ceases stop almost immediate
05-03-2015 01:31 PM
05-03-2015 12:25 AM - edited 05-03-2015 05:28 AM
It is now 12:25 am, May 3. I just finished visiting my online account. The $60 is still there, untouched. It now says that my plan has expired. So does *611. That notwithstanding, I am still able to make long-distance calls.
It is now 5:28 am, May 3. According to my online account, my service is still suspended, and my plan expired. I didn't attempt to make any calls as my SIM-based phone is still recharging.
05-03-2015 12:08 AM