ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

[Wnghiem]

Hi,

I tried logging into my account and when I try to reset the password I get this message "ForgotPassword/LoginUnsuccessfulUser_LoginDisabled".

Thoughts?

Will

[dabr]

---

@Pamrao wrote:

Ya I just want to pay my bill I am not able t9 open self serve some problemwuth user name oe password please help me Sam Rao 

---

@Pamrao   You can dial 611 and make a payment with either CC (if you have one registered on account) or a voucher purchased from many retailers like Walmart, Canadian Tire, or gas/convenience stores, whilst waiting to hear back from moderators to change your password.

[iliketotalk]

@Pamrao hi you can also pay on your phone*611 with a voucher or if you have a cc on file

[JoyLuck]

---

@Pamrao wrote:

Ya I just want to pay my bill I am not able t9 open self serve some problemwuth user name oe password please help me Sam Rao 

---

Your username is your email address. Did you try the Forgot your password? link. If you cannot remember then contact a moderator:

Please use the chatbot SIMon to help you solve your issue. If SIMon cannot solve your issue then you have the option to contact a moderator.

Step 1: Choose the ? button at the right bottom corner of this page or choose “Get Help” at the top of the page and then choose the “Chat with SIMon” button.

Step 2: Tell SIMon what the issue is and see if he can find a solution for you.

Step 3: If Simon cannot find a solution then type in “moderator” to connect to a Public Mobile customer service representative.

Step 4: Simon will present you with two choices. Choose “Account-specific question”

Step 5 Then choose “No, I want a human”

Step 6 Create your ticket

Check the sent folder to make sure your ticket was sent (envelope icon, top right) and the inbox for a reply from the moderators.

“To ensure the safety of our team members during the COVID-19 pandemic, our Moderator team is working at reduced levels. During this time, you may experience longer than normal wait times when contacting our Moderator team for help.”

Moderators are available:

Monday to Friday from 8 AM to midnight Eastern time.

Saturday and Sunday from 8 AM to 10 PM Eastern time

[Pamrao]

Ya I just want to pay my bill I am not able t9 open self serve some problemwuth user name oe password please help me Sam Rao 

[dabr]

@Salypant   You will need to submit a message to moderators via SIMon here: https://publicmobile.ca.ada.support/chat/

Type in your issue, select contact/us moderators, then submit ticket when these options appear and follow the prompts to finish.

Watch the envelope icon (next to your avatar) for a response, or email.  The reset password email has a 2 hour expiry so make sure to check your messages often (including your junk folder).

Edit:  Have you not paid your account for 8 months as suggested by @gblackma ?

[gblackma]

That message means @Salypant your account has been closed. You have to start over and register a new account with a new SIM and email address.

[Salypant]

Dear Sir Madam,

I'm one of your customer, and today I tried to log in to my account after about 8 6 month and I received this message ForgotPassword/LoginUnsuccessfulUser_LoginDisabled would you please reset my account .

thank you 

[SD08]

---

@Wnghiem wrote:
Any one in specific that I should pm?

---

No, any of them can help with this issue.

Click this Moderator_Team link to private message for assistance.
More info on moderators:  http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...

Include your PM SIM card number, e-mail address and phone number.

Password resets are time-sensitive, so be alert for their response and don't delay once you get the reset message.  Also, be sure you've turned on e-mail notifications for receipt of private messages in your community account.  To do this, go to Settings -> Preferences -> Private Messenger.  Tick the checkbox for "Receive email notifications for new private messages" and click save after making the change.

[Wnghiem]

Any one in specific that I should pm?

[mimmo]

Private message the moderator_team and ask them to reset your password.

The password reset is another buggy portal thing