05-25-2020 09:40 PM - edited 01-05-2022 10:54 AM
My email is locked out what is the best way to retrieve password
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05-25-2020 09:46 PM - edited 05-25-2020 09:47 PM
@Umairm3 if you know the answer to your secret question. Then use the forgot password link to get back into your self service account. If it fails or tou dont know it. Contaxt the moderators and ask them for a temporary password. There are 2 ways to contact the Moderator Team:
Keep an eye on the envelope top right of your screen. The mods answer will show up there. Stay safe.
Welcome to the community.
05-25-2020 09:44 PM - edited 05-25-2020 10:13 PM
Wait one hour and then choose the Forgot your password link.
If you continue to have problems contact a moderator by choosing the ? in the lower right hand corner and following the prompts or use this link:
https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator