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Forbidden A1 error

roughtimes
Great Neighbour / Super Voisin

Just signed up yesterday and I'm getting forbidden A1 error after I enter in the MFA code. 

 

My port failed as the result of me putting in the wrong IMEI,I would like to have this updated to the correct one. 

2 REPLIES 2

Matt1278
Great Neighbour / Super Voisin

I am having the same issue. I activated my phone it worked for an hour and now I can not get calls or texts. every time I try and login to my account I get the A1 error code I have tried for multiple days. 

hTideGnow
Mayor / Maire

HI @roughtimes 

let's try to get the porting issue fixed, and you will be able to login after

With that, PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (envelope on top right), check for the number and call

Need Help? Let's chat.