Fido Porting Issue

[NeilsonC]

Hello Mary, @Mary_M

I'm having issues with my port from Fido. I went through all the steps to sign-up and at the very end it encountered an error and to contact an admin.

My phone is still active on the Fido network.

I believe the issue is that I used my IEMI to port instead of using my Fido account number.

My CC has been billed and I got a welcome message. I can't seem to login to the self serve account though however.

Thanks!

[Rockdaddy22]

I think using the account number should be a must, I don't know why they even ask for IEMI, what good is that stupid number. Isn't the plan SIM specific and phone specific.

[Brikim]

I didn't have an issue porting from Fido.  

[exsoldier84]

---

@Luddite wrote:

@exsoldier84 Just be sure to enter the name and account number EXACTLY as it appears on their Fido account.

---

thanks for the tip!

[Luddite]

@exsoldier84 Just be sure to enter the name and account number EXACTLY as it appears on their Fido account.

[exsoldier84]

I will be porting over 2 FIDO numbers soon (when my SIM cards come in).  I'm doing this for my parents.  I hope there will be no issues porting from FIDO.  I've had positive experience porting from Rogers already.

Good luck and hope Mary can resolve your issue.

[Luddite]

Send the following info in a private message to any moderator (one reaches all):

• PM account email address
• PM phone number
• PM SIM card number

Include this additional info if your port-in has stalled more than 3 hours:

• old carrier account number, exactly as shown on your bill
• old carrier phone number
• the name, exactly as shown on your bill
• an Alternate Phone Number; someone else’s, not your own

[meekju1339]

Yes that was the right thing to do to contact mary_m. She will manually finish the port for you. Welcome to Public Mobile 🙂