Family member passed away; Keeping 2 numbers alive?

[tzchnn]

I have a number which is not so easy to remember.  I'm on the 4gb/40$ plan.

My mom just passed away and I just renewed her number for 90 days ($110). It's more easy to remember, but the plan is not as good. EDIT: On the 4gb/$40 plan as well

Q: How can I can take over her number/port her number to my 4gb plan, but also keep my number alive for a few months in this transition?

I was thinking to port her number to my plan, then port my number to Speakout/PC kind of prepaid SIM, and have it on 24/7 for call-forwarding.  But theres no way to recoup the $110 on her plan.

[KK]

If you are the executor of her estate, you can have her credit card cease making payments.  The account will just lapse.   

[popping]

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@jeffdenine wrote:

Hi, my mother in law has passed away and I have been paying for her public mobile account how do I cancel the auto pay? I cannot log in to her account.

I don't know if I am asking a random person right now. I find this pretty labrinthy just ask a question.

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Did you setup for her account?

If yes, do you know the email addres she used to activate her PM account?

If yes, do you know the PIN # of this account?

If no, you need to provide more information in order to get moderator to help you.  Details below.

Click the following link to send a private message to Community Moderators to ask for help.
Please include your PM Phone Number, 4 digit PIN, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

Community Moderators are available from:
Monday to Friday from 9am (EDT) to 9pm (EDT)
Saturday and Sunday from 9am (EDT) to 7:30pm (EDT)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Moderator wait time is 48 hours - 72 hours.

[Anonymous]

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@jeffdenine wrote:

Hi, my mother in law has passed away and I have been paying for her public mobile account how do I cancel the auto pay? I cannot log in to her account.

I don't know if I am asking a random person right now. I find this pretty labrinthy just ask a question.

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Sorry to hear of your loss. That's tough. And now to deal with all the bits and pieces of her life.

Do you have access to her email address inbox? If so then try the Forgot your password? link.

If not then your only option is to send a private message to the moderators. You'll need a bunch of her information to identify her. Or...the terms of service do indicate that there is a cancellation policy. Send that request also to the moderators. But if you just get into the account and turn off autopay and remove the credit card then the service and number will just deactivate after the end of the current paid term.

Send ONE (1) private message to them here and include your phone number and PIN to minimize back and forth identity verification delays.
Forget your PIN? Then you'll need 3 of either of these pieces of information you used when you signed up: full address, birthdate, last 4 digits of CC you might have used, email address on the account, alternative phone number you might've entered when you signed up. Or, in addition, either of these to get to 3: last payment amount and date, last add-on bought and date.
And of course your question/problem.
Then hopefully they will get back to you as soon as they can between M-F 9-9 (ET) and Sat-Sun 9-7:30 (ET). But it could be up to a couple days.
Depending on your notification settings, you would get an email notifying you of a reply. Get back here and see a red blob over the little envelope in the upper right of your screen and click on it to see the message.

[jeffdenine]

Hi, my mother in law has passed away and I have been paying for her public mobile account how do I cancel the auto pay? I cannot log in to her account.

I don't know if I am asking a random person right now. I find this pretty labrinthy just ask a question.

[stonechucker]

Fongo will do txting, for $3 (or something like that) for SMS.

[tzchnn]

I was just thinking that.  But texts do not get forwarded right?  I need a second phone to put a SIM in if thats the case...

[KK]

You can also port your old number to Fongo.

[stonechucker · Accepted solution]

Ah, well then... just take her SIM card, put it in your phone.  You should forward your number to her's, and if you want to park your number on Speakout... you can do that when your current plan is about to expire.

[tzchnn]

Just checked my moms account and her plan is now the 4GB/40$/month strangely.  May be some bug last billing cycle. 

[stonechucker]

I would suggest you keep both plans active as is for most of the term of your mother's plan, and near the end, port that number to your plan.

During this time, forward mother's number to your number.  When it comes time to end that second account, turn off forwarding, and port in to your account.

Start telling others your "new" phone number now, and hopefully you'll have all your contacts using that number by then.

The problem with your situation, if you port your number out, you lose your plan.  If you port your mom's number to your plan now, you lose your number.

You could port your mom's number to speakout... but you'd lose the $110.