False renewal
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02-20-2018 12:19 PM - edited 01-04-2022 03:33 PM
Hi
I can not be reached or make calls any more .Today is the renewal date ,the money are taken ,but no phone service ,no data .no texts ,
With one word -NOTHING but paid !!!!!
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02-20-2018 08:06 PM
intermitent system bugs when a payment has been taken are not really acceptable. No system bug in grabbing the cash money!
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02-20-2018 01:54 PM
@stanev68 Hang in there. The moderators will fix it. Unfortunately you contracted one of the intermittent systemic bugs that pop up now and then.
>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.
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02-20-2018 12:34 PM
You need to contact mods for help
How can you get help with your account, activation, or service?
- Please contact the Community Moderator Team to get gelp with you account.
- They are Public Mobile support employees who can help with your issue (More details).
- Click here to send them a private message.
In your message please include:
- PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue
Don't know your pin?--provide any 3 of the following:
- Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount
How long until they reply?:
- Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time].
- Messages are replied to during business hours and in the order they are received
- Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
- There is no need to send multiple messages.
Additional Useful Information:
- Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile
