12-13-2016 05:15 PM - edited 01-05-2022 01:19 AM
I activated a week ago, porting my number over from Wind using my account number in the process. Since then, I have not been able to receive any phone calls using my Public Mobile SIM and they still go to the Wind SIM. Texts also doesn't work, but data works. I called Wind and they told me no attempt to port the number has been made. Could I get this number ported properly please?
One thing that may have been the reason for the failed port: I ported the number from a Wind "family plan". The account is under my mother's name, which is (obviously) different then my name. I mentioned this during the porting process.
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12-17-2016 07:37 PM
12-17-2016 07:31 PM
@MarkHo wrote:From what I understand, you can only port a number under your own name. It probably won't work if you are porting a phone number to you under your mom's name.
You can, just put in the account owners name as authoried user on the poritng screen.
I have done this for 2 lines
12-17-2016 07:25 PM
12-17-2016 07:25 PM
12-17-2016 07:14 PM
From what I understand, you can only port a number under your own name. It probably won't work if you are porting a phone number to you under your mom's name.
12-17-2016 03:22 PM
Hi rtutoi,
We are truly sorry for the delay.
We have replied to your private message.
Thank you.
12-13-2016 10:45 PM
12-13-2016 10:39 PM
@rbutoi hi why don't you try to port your number again , this time put the name on the bill and account number, plus number
12-13-2016 09:45 PM
12-13-2016 09:44 PM
Just to be clear, I did use my Wind account number, my issue seems to be the account name due to the family plan.
12-13-2016 09:34 PM
12-13-2016 08:16 PM
@Mana did you look at what I linked? They've already clarified that. Either PIN or account number or ESN is required.
12-13-2016 08:12 PM
12-13-2016 08:07 PM
@Mana actually they have recently updated the form. It does give more info, such as the fact that you need to enter ONE of the bolded fields (PIN, Account Number, ESN). I think this addresses part of your concern.
I do like the "i" tag idea though.
12-13-2016 08:04 PM
12-13-2016 08:00 PM
@rbutoi that could well be the issue, then. The acceptance or rejection I believe is done by an automated system that wouldn't know how to read and interpret the comments.
12-13-2016 07:56 PM
12-13-2016 07:56 PM
@Mana this part remains a mystery. If he or she meant they entered their mother's name as the authorizing name, they did it right. Could be any number of reasons [entered incorrect PIN, typo in account number, has overdue amount at past provider, name doesn't match exactly what's on the account, etc) but we need a moderator to help determine that.
12-13-2016 07:52 PM
12-13-2016 07:25 PM
@Mana your own name. The PM account holder name does not have to match what was at the previous provider, so long as that person is entered on the porting form.
12-13-2016 07:23 PM
12-13-2016 07:20 PM
I think it is generally accepted that you leave the main account until the end.
as long as you check the authorization button, have the account number, and the phone number, it should work fine.
12-13-2016 07:19 PM
@Mana the name entered as the authorizing name on the port form must be exactly what the other provider has on record. So if it's a family account not under your name, use the name of the person whom the account is indeed under.
@Saray_O are you still online? If so, would you be able to have a look at this for @rbutoi?
12-13-2016 07:13 PM
12-13-2016 06:16 PM
does wind not prorate the bills, like fido rogers bell etc..? if yes I woudln;t be worried.
PM will likley chage your billing cycle to when thr port is complete. (you might just need to remind them niceley)
12-13-2016 05:51 PM - edited 12-13-2016 05:52 PM
I did PM the mods with full porting details including account number last week, I'm just posting here cause I see others were doing that too (to get more visibility I guess?) It still says the message is unread, so I have no feedback as to if I actually got into the mod response queue. And my monthly Wind service gets renewed in a day or two, I was hoping to be able to activate + port my number in about a week but it looks like this won't be the case.
I have a dual-SIM phone so I just use both for the time being, but I wasn't expecting to pay another month of Wind service 😕
12-13-2016 05:45 PM
You need to PM one of the mods,
to get help with completing the port.
Doessn't help getting the port completed faster but if you have a spare phone you can use it to receive calls/texts using your Wind SIM, and use the PM SIM in your main phone. Not an ideal soltion but you will still be able to receive calls while being able to take advantage of the far better LTE speeds for data while you wait.