Failed activation request

[indence]

Hi everyone,

I just tried to activate my Public Mobile SIM card, and on the summary page it said the request failed and I should ask here. Well, here I am.

The credit card I used got charged, but if I put the SIM in it says cellular data can't be activated. I didn't receive a verification email and if I try to log in into the self-serve account or try creating one, I get error messages.

Can someone help? Really frustrated :(. Thanks,

Eike

[CS_Agent]

Hey Savneet

We are here to help you but, before we can do that, we need to make sure you’re the account owner. We do this to keep your personal information safe and ensure we’re only making account changes on your behalf.

You’ll be presented with 2 easy options to verify your identity. If you don’t have the required information for one of the two options, please let me know and we’ll find a secure alternative.

Please click on the link below and follow the steps:

https://publicmobile.ca/en/on/authentication/unique-link/U2FsdGVkX1_BvNfbSrTycPLpPW_bgsTsYvpXt7_X4dU

Best regards,

Lamie
 

[Lamie_M]

Hey there Savneet,

Thank you for contacting us back and providing us with all your informations. I will be happy to help.
I truly apologize for all the issues it has brought to you.

Please check your private message I wrote you a message. 

Let's find a solution!

P.S : Thank you to the community for reaching out !

Best regards,

Lamie

[Lieux]

Hello @Savneet. 

It will be easier and faster if you post your question in a new post...here

https://productioncommunity.publicmobile.ca/t5/forums/postpage/board-id/getting_started

And explain to the community what happened and what did you try...

[Savneet]

Failed Activation 

[Shazia_K]

@indence, 

Ahhh! glad it worked 🙂

Enjoy and have a great day!

Shazia

[indence]

Yay, that worked. It still had my old providers profile in there and after deleting it, I got access now.

[Shazia_K]

@indence, 

Can you access to Wi-Fi and open safari search for www.unlockit.co.nz this will allow you to download the APN settings for Public Mobile. 

Lastly, you would need to reboot your phone. 

[Shazia_K · Accepted solution]

@indence, 

I'm sorry about that, 

I have double checked and there is absolutely no issues on our end. 

Can you go to settings-general-profile and make sure that there is no existing profile, if there is no profile then it's good. 

[indence]

Also, did you read what I wrote about my girlfriend's identical phone? It works just fine even though she can't access the APN settings, but it doesn't for me.

[indence]

I know, and I do that on a regular basis, but it will take time that I don't want to invest.

Also, I've changed providers a few times now, and it's never been this much of a hassle. I surely won't tinker with my phone which has practically got my whole life on it.

Please try and fix whatever went wrong during the process.

[Shazia_K]

@indence, 

before the factory reset, you can save your backup on itunes and set the phone with the back up afterwards. 

[indence]

Sorry, but I'm not going to factory reset my phone. It's not brand new, and I don't want to have to set it all up again. Also, on my girlfriend's phone, she can't change the settings and it works just fine.

[Shazia_K]

@indence, 

Can you manually change the APN settings? I think you would need to factory reset your phone. 

You won't get the verification email as I didn't send one. 

[indence]

Whoops, accidentally accepted my own answer as solution, sorry.

Also, another reason for an error that's got nothing to do with my phone but rather your database is that I still didn't get the verification email :(.

[indence]

Yes, I do get Public and LTE.

I can't access all my APN settings, for some reason I only see the one for tethering.

It's an iPhone 5s, and yes, it's unlocked.

I'm pretty sure the error must be on PM's side, cause my girlfriend activated her PM sim on an identical phone five minutes after, didn't get the message and it works now. She even used the same Credit Card.

[Shazia_K]

@indence, 

do you get Public Mobile network on your phone? are your APN settings set to Public Mobile? what phone are you using? is it unlocked? 

[indence]

SIM card is still not working, reboot didn't help. Verification mail is not arriving either.

[Shazia_K]

@indence, 

Awesome! can you test out the SIM card in your phone? try rebooting if already in the phone. 

Please also create your self-serve account here https://selfserve.publicmobile.ca/self-registration/

Let us know how it goes 🙂

Thanks,

Shazia

[indence]

It was 30 days, no talk, no text, 1 GB.

[Shazia_K]

@indence, 

Thanks for sending the info 🙂 what plan were you looking to activate? the cost must be $30 or less as this is the amount charged. 

[Shazia_K]

Hello @indence, 

I'm so sorry about this, 

Can you please send me a private message with your Public Mobile SIM card # and the email address used while activating your SIM card. 

Thanks, 

Shazia