I have just switched from Virgin Mobile to Public Mobile and love it so far. This is my complete switching experience.
Getting the sim: I purchased the sim card from a local Walmart. I knew about the option of having the card shipped to me, but picking it up from a store just feels quicker and I picked up some grocery on the way. The sims are not on display anywhere, when I asked a Walmart employee to purchase the sim, she asked me if I knew which plan I wanted choose with Public mobile. I told her my choice very specificly, knowing she might try to change my mind with other higher premium plans that Walmarts offers. She then recognized that it's a great plan and pulled out the sim card from a drawer. It was $10 + tax.
Activating the sim: After getting home I get on the activation page of Public mobile and I was asked to type in information such as the sim card number, payment information, personal information such as address and phone number, and old Virgin Mobile account number. The processing time was about 30 seconds after clicking submit. Then when I get the confirmation through email, I poped the new sim card into my phone and I got reception right away. 5 bars in North York, Ontario! I tried using the data and it worked as well.
Checking my Virgin Mobile account: I called Virgin mobile almost right after the activation just to make sure it's canceled so I don't get doubled charged. They confirmed that my account had been canceled simply through the activation of my new Public Mobile account, providing I had given Public Mobile my old Virgin mobile account number and phone number.
Experience: This whole experience has been hassle-free and reliable. I'm starting to feel that there is really little to no benefit of going to a kiosk or store just to have the employee there transfer your account. Saves some money comparing to other providers and can have the peace of mind knowing exactly what you paid for. Thanks Public Mobile!
