Esim

[Aman595]

Hey there, 

my account with email :  ****@***

I had eSIM public mobile in Canada , now I am in India I bought a new device so wanted to setup new eSIM in this. But public mobile charged me eSIM 5$ for activation despite already being in an active plan . How to get that back and activate old sim in this mobile though it won’t be active sim. 

[softech]

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@Aman595 

did you login PM app using the same email address?

if the last eSIM you got was 15+ days ago, PM customer support agent will give you back the $5 credit.  Please open ticket using Public Mobile Expert Messaging using your Community/EverSafe account.  Select Start a Chat to begin:
          https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/SMS alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre