HI @Neil11
what phone do you have? the message might actually a false negative. I might be just the esim wasn't setup properly on the phone. Can you check the sim manager on the phone , check if a Public Mobile esim is there.
But if it really not there, you can work with agent to switch to a physical sim if you like, or ask for refund
please submit a ticket with CS Agent here using Chatbot.. Just click on the Orange bubble on the lower right to start. Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
