Error activating SIM

[hamzasiad]

I setted up everything and paid the amount, but when it was activating, it gave me an error and I was still charged but now when I got to log in I can't and when I try activating the SIM again, it talls me the SIM is INVALID. Please help!

[RossN]

@hamzasiad  don't forget to set up a self serve account if you haven't already

[hamzasiad]

Yes my phone is working, Thank you

[Dunkman]

@hamzasiad 

Porting from other mobile companies take a few hours at the most  Landlines and VOIP lines can take several days.  

You could put your old SIM card into your phone.  Once that SIM card stops working, then your port should be completed.  

[RossN]

@hamzasiad  i hope that means your phone is working yes porting takes awhile sometimes

[hamzasiad]

Cannot recieve calls, guessing porting takes a while? Also thank you

[Dunkman]

@hamzasiad 

Try putting the SIM card in your phone.  Sometimes the activation did go through.  

If you were charged and the SIM card does not work, do not try activating again since you may be charged again.  You may need to contact moderator for assistance.  

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[RossN · Accepted solution]

@hamzasiad hi did you check sim in your phone do you have service