Email address incorrect

[hudson]

Hello,

I'm having difficulties paying my bill, because the email address that is associated with my phone number was entered incorrectly at the store level last month when I activated this line. Can someone please help reset the email address so I can pay the bill online and in time.

Thank you 

[Timer]

@hudson 

go to your private message and type CS_Agent

[hTideGnow · Accepted solution]

Hi @hudson 

please open ticket with CS agent, they will validate and update the email for you:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

1. First type: "Forgot log in information"
2. Then Click "Contact Us"
3. Finally Click "Click here to submit a ticket"
   you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437