Your email is your user name also. Is the system asking to send code to your email? If you can sign into your account with your user name as your email you can still access your account.
Once signed into your account you go to Manage Eversafe, Profile and update the email.
If you need code to be sent to email then ask agent for help.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
