ESim Issues and Virgin maybe

[Clayto]

I was hooked up with Virgin, changed to PM.  I opted for an Esim but my data is not working and I cannot send pictures in texting.  Do I need to take out the virgin sim card first?  I can call and text but no data seems to be working.

[slusagm]

there is really no need to keep the Virgin sim so it is better to remove it anyway. 

[Clayto]

That worked! Thank you so much!  One more thing, do I need to remove the virgin sim if I have a PM Esim?

[slusagm · Accepted solution]

Settings -> Connection -> SIM Manager, enable the PM sim 

Or if confused, post us a screenshot 

[Clayto]

It's a galaxy S22.  Can you be more specific with details on where to go to find that setting?  Thank you.

[slusagm]

Yes, it was a comma 🙂

Fixed

[Clayto]

Thank you!  Is that a typo Cellularz?  

[slusagm]

Yes , you need to take out Virgin sim.

And insert PM sim if your PM sim physical 

If eSIM, check sim manager or Settings -> Cellular, enable PM sim and change the label to Primary 

Reboot phone and Reset Network Settings. Test both incoming and outgoing calls, check data