ESIM card

[KArte]

I am new and recently moved to Public mobile 

I have an issue with my phone I got the eSIM but my phone shows as no SIM card And I can not send or receive any direct calls. 

[hTideGnow]

hi @KArte 

did you remove the old carrier sim card or disable the old esim?

then on the Sim Manager or Settings, Cellular screen, make sure PM sim is set as Primary and enabled (Turn on this line).  The Reboot phone and click Reset Network settings

if same, ask PM support agent to help.   you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage