Dropped Calls

[DeeT]

I get dropped calls.  While speaking on the phone with different people who are with different cell phone providers including Public mobile. I will be on the phone for like 5min to 10 min and the call drops. I have an iPhone 13 and I get 2 bars in my house.

[DeeT]

hTideGnow,

Thank you, I have submitted a ticket!

[DeeT]

Hi Mayor, 

Thank you for the link. I checked and am 2 kms from the nearest Bell/Telus tower. 

[BKNS27]

@DeeT 

I am assuming you are near a Telus or Bell tower?

Check if there are one near you:

https://www.ertyu.org/steven_nikkel/cancellsites.html?lat=53.930220&lng=-114.213867&zoom=4&type=Road... 

[hTideGnow]

HI @DeeT 

there are some posts about dropped calls in the past 2 days, maybe something wrong on PM side.  Which city province you are at?

and best to report this to PM support for help

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

[notchy · Accepted solution]

@DeeT

Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"