Doubled billed

[ALombardi]

I was doubled billed this month and need a refund how do I go about getting that arranged?

[ALombardi]

Thanks for the info!

[Handy1]

@ALombardi  They should reply with in the hour just keep an eye on your community in box for their response. While you wait also maybe check your account and se if they extra payment happens to be in your available funds . If it is just leave it there for your next renewal be best .

[ALombardi]

Thanks for that sent a message not waiting for solution 

[ALombardi]

I guess it works just been trying to get connected to a car agent for over 5 days  and no luck or solution 

[Handy1]

@ALombardi  Yes unfortunately there’s no live support it’s all online .just use the direct link to support and you can talk to them via private message 

[abtest]

@ALombardi- That's how they keep the costs down, which generally results in savings for the user.

[ALombardi]

Not pending but I find not being able to speak to someone is challenging 

[Handy1]

@ALombardi  First ensure that one charge is not just pending . If both charges are posted then  please submit ticket with support 

send  a  private message   To CS_Agents

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437