Double payment

[DanbytheRiver]

Hello, I was charged twice for this month (3 months plan).

Plan that I didn't want to renew, but the site wouldn't let me change it back to what I usually have.

Then you took a double payment, and now we are facing charges...

Please fix this situation

Thanks 

[DanbytheRiver]

Thanks again everyone.

Situation is resolved, not sure what exactly happened, but the second payment disappeared... 

Maybe it was a pending, but that's not what it was showing.

Either way, thanks 

[DanbytheRiver]

I was able to get in contact with a CS agent. Now I have to wait and see 🙈

[Handy1 · Accepted solution]

@DanbytheRiver  Please contact support 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[Chalupa_Batman]

Hi @DanbytheRiver 

Please note we are customers like you.

I would first and foremost suggest contacting your credit card company or bank to confirm these are double payments and not "PENDING" payments. Those are often mistaken. Then contact a CS Agent.

You can reach a CS Agent via this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437